biru138 FAQ

biru138 is available only in jurisdictions where online gaming and wagering are permitted by law. We operate in select Southeast Asian regions where we hold appropriate regulatory approval. We do not operate in jurisdictions where online wagering is entirely prohibited.

Service availability depends on your location. If you are in Jakarta, Surabaya, Bandung, Medan, or another supported area, you may access biru138 subject to local law. You are responsible for verifying that your jurisdiction permits access and use of biru138. If you access biru138 from a prohibited area, you do so at your own legal risk, and we cannot protect you.

Read our Legal notice for full jurisdiction details.

Account opening starts with email verification, KYC documents, and a deposit method. Here is the flow:

1. Go to biru138 (app or web) and enter your email, username, password, and mobile number.
2. Verify your email via the confirmation link we send you.
3. Submit your KYC documents: government ID (passport, national ID, or driver's license) and proof of address (utility bill or bank statement).
4. Our compliance team reviews your documents. This typically takes a few hours but may take up to one business day.
5. Once verified, you can deposit funds via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, or e-wallet.
6. After your first deposit confirms, you can place bets on football, live-dealer tables, slots, or esports.

You must be of legal age in your jurisdiction to open an account. All information must be truthful and in your own name.

Contact our support team via email at [email protected] or via in-app chat. Response time is typically one business day. For urgent matters, use in-app chat—our team monitors messages 24 hours a day.

When you email, include your account username or email address so we can locate your account quickly. Describe your issue clearly and include any relevant details (date of transaction, payment method, bet ID). Do not include your password in any message.

For legal or compliance questions, include "Legal Inquiry" in your subject line so we route your message to the correct team.

You have the right to request deletion of your personal data, subject to legal and regulatory limits. To request data deletion, email [email protected] with the subject line "Data Deletion Request."

In your email, state your account username and email address. We will respond with information about what data can be deleted and what must be retained (for example, KYC documents and transaction records are typically retained for anti-money-laundering and tax compliance).

Data deletion requests typically take 10-15 business days. After deletion, you will no longer be able to access your biru138 account. For more information, see our Privacy Policy

Deposits via e-wallet, mobile banking, local payment, online payment, or e-wallet are instant on biru138. Here is how it works:

1. On the biru138 app or web, go to Deposit and select your payment method (mobile banking, local payment, online payment, e-wallet, or mobile banking).
2. Enter your desired amount and confirm. You will be redirected to the payment app.
3. Authenticate with your payment app's PIN or biometric. The transfer is instant.
4. You are redirected back to biru138. Your balance updates immediately.

Deposits via bank transfer (local payment, online payment, e-wallet, mobile banking) may take 1–2 hours. We may ask for proof of payment if the transfer is delayed.

All deposits are confirmed via email and in-app notification. Keep these for your records.

If a deposit or withdrawal does not complete, check the following:

• Deposit: Check your payment app (local payment, online payment, e-wallet, mobile banking, etc.) to confirm if the transfer left your account. If it did, your biru138 balance may update within minutes. If it did not, the transaction was cancelled and your money was not deducted.
• Withdrawal: Withdrawals are reviewed by our compliance team. If your withdrawal is held for review, you will see a status message in your account. Holds are typically cleared within 24–48 hours. Do not re-request the withdrawal; wait for the review to complete.
• Support: If a transaction is stuck, email [email protected] with your account username, the transaction date, the amount, and the payment method. Include any error message you received.

Do not contact your bank before reaching out to us. We can often resolve the issue faster.

Our weekly cashback offer runs from Monday to Sunday. Terms apply. Eligible bets on football, live-dealer tables, and slot games contribute to the cashback calculation. Esports bets may be excluded; check the promotion terms in-app.

Cashback is calculated as a percentage of net losses in the week. If you lose funds on bets, a portion of that loss is credited back to your account as cashback (usually on Monday morning). The exact percentage and any restrictions vary; see the current promotion details on your biru138 account home screen.

Cashback credits are subject to terms: minimum bet counts, game restrictions, and betting limits apply. Read the full terms before you wager. We do not guarantee any cashback amount or frequency.

biru138 covers major football tournaments and domestic leagues. Market availability varies by event and region. Typical markets include:

• Domestic: Liga 1 (Indonesia), Piala Indonesia
• Regional: Piala AFF, AFC Champions League
• International: Premier League, La Liga, Serie A, Bundesliga, Ligue 1, Champions League, Europa League
• Other sports: MotoGP, badminton, tennis, esports (Mobile Legends, Free Fire, PUBG Mobile)

Markets open when fixtures are scheduled. Odds change based on team news, injuries, and public betting action. During major tournaments like Piala AFF or Champions League knockout rounds, coverage is expanded.

Live-dealer tables (blackjack, roulette, baccarat, Dragon Tiger) are always available. Slot games (Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, Mahjong Ways) run 24/7.